Sales Development Representative

Job Description

Zing is a fast-growing pure play Twilio Gold Systems Integrations Partner.

We are looking for a Sales Development Representative to join us in a permanent capacity and drive new opportunities into our sales pipeline. You will qualify leads and book meetings for our Account Executive, working closely with them and with our Marketing Manager. You will report to our Sales Director.

Outbound is the heart of this role. The majority of your time will be spent on proactive prospecting and sales development into our ideal customers, alongside responding promptly to inbound leads as they arrive (typically 20-30 a month). You will work from a set of named target accounts held by the Account Executive, and you will be encouraged to open up new accounts of your own.

We are looking for someone who is keen to make their mark in a fast-growing scale up. With a passion for sales and technology, you will be given opportunities to make an impact from the start.

This is a junior role with real potential to develop, but it is not a first sales role. You will already have learned the fundamentals of B2B selling, and you will thrive in a hands-on, high-ownership environment where you are trusted to get on with things.

We would like the successful candidate to start on 1 January 2027.

Key Responsibilities

• Run proactive outbound prospecting into our ideal customers, focusing on technology and customer experience decision-makers in financial services and fintech, such as CTOs, Heads of Development, CX leaders and contact centre owners.
• Work the Account Executive’s named target accounts and identify and pursue new accounts of your own.
• Qualify and book meetings with the Account Executive, handing each opportunity over once it is qualified.
• Respond promptly to inbound leads as they come in, deciding which to progress, nurture or disqualify.
• Work with the Account Executive and the Marketing Manager to create outreach sequences built around Zing’s marketing content, events and campaigns.
• Research target accounts and contacts using LinkedIn Sales Navigator, Apollo and AI tools such as Claude, and personalise your outreach.
• Run outreach through LinkedIn and email, using Sales Navigator and Apollo to build prospect lists and run outreach sequences.
• Keep Salesforce accurate and up to date, recording lead activity, outcomes and next steps.
• Report on your activity, the SQLs you create and the pipeline you generate.
• Share what you learn from prospects with the sales and marketing teams to improve our messaging and targeting.

Skills and Experience

• 1-2 years’ experience in B2B sales or business development, ideally as a Sales or Business Development Representative within technology, SaaS or professional services.
• Proven track record of booking meetings and generating pipeline through outbound activity.
• Experience of qualifying leads and handing over to an Account Executive, with a clear sense of what makes a good lead.
• Resilient and persistent, comfortable with high-volume outreach and handling rejection.
• Strong written and verbal communication, with the confidence to engage senior technology and CX decision-makers.
• Self-motivated and organised, able to manage your own time and priorities without close supervision.
• Disciplined in keeping CRM records accurate and up to date.
• Comfortable using AI tools, such as Claude, to speed up research, drafting and personalisation.
• Ambitious, hardworking, and eager to learn with a can-do attitude.
• The ability to juggle multiple priorities and get things done in a fast-paced environment.
• Fluent or native English speaker
• Ability to travel for events and meetings where required.

Desirable

• Experience with Salesforce, LinkedIn Sales Navigator and Apollo.
• Experience with CPaaS, Contact Centre, or API-led communications solutions.
• Experience selling into financial services or fintech.
• Experience working alongside marketing to build outreach sequences.

Remuneration

• Competitive Salary and Commission Scheme
• Hybrid working
• Auto-enrolment into our pension scheme
• Salary sacrifice schemes like Cycle to Work
• 25 Days Holiday (pro-rated) plus flexible Bank Holidays

Where and when

This is a hybrid role, with three days a week in our London (Paddington) office.