Services
Cloud Contact Center Transformations, Delivered at Speed
Cloud
Contact
Center
Transformations,
Delivered
at
Speed
Give
agents
the
tools
they
need
to
perform
at
their
best
and
drive
efficiencies
with
a
contact
centre
solution
that
meets
your
customers
on
their
preferred
communication
channels.
Trusted by Leading Brands to Solve Their Customer Experience Challenges
Twilio Flex Build Services
From straightforward contact centre implementations through to the bespoke and highly complex, we implement Twilio in a way that’s right for your unique business.
Every touchpoint. Optimised
Break Down Data Silos With Twilio Flex Integrations
Break
Down
Data
Silos
With
Twilio
Flex
Integrations
From CRMs, eCommerce, Point-of-Sale, messaging apps, AI tools and more, we can integrate Flex with any system that uses an API.
Hillarys
"Most contact centre solutions follow a predictable lifecycle, which can make it disruptive and expensive to add the capability of new communication channels. Zing’s expertise has allowed us to add the facility to communicate with customers and advisors via WhatsApp, which has recently become so much more widely used.
Age UK
"Zing helped us move onto Flex in a timeframe that we would never have thought possible. It was brilliant. Because Flex is so customisable and because Zing knows it inside out, we have been able to build exactly what we need"
Bennetts
"Culturally and systemically, Zing continues to be the perfect fit. Together, we’ve built a new platform that makes it much easier for our agents to have high quality customer interactions."
CarFinance 247
"What Zing has helped us achieve with Twilio Flex has been transformative. The improvement to our quotes process cannot be overstated, and I’m incredibly proud of all involved."
The Zing Difference
Zing is proud to be a Pure Play Twilio Gold Partner. Our mission is to empower organizations todeliver exceptional customer experiences by harnessing the full potential of Twilio's services.
Zing
is
proud
to
be
a
Pure
Play
Twilio
Gold
Partner.
Our
mission
is
to
empower
organizations
to
deliver
exceptional
customer
experiences
by
harnessing
the
full
potential
of
Twilio's
services.
Twilio Accredited
We are one of a handful of Twilio Preferred Partners and a trusted Twilio.org Partner.
Omnichannel, Built-In
Enable your agents to deliver outstanding customer experiences with the right tools at their fingertips.
100% Customizable
With Zing you retain full ownership of your code, with no dependency on proprietary technology or lock-ins.
Industry-Leading Twilio Expertise
Our team has extensive Twilio implementation experience. We help organizations unlock efficiencies and drive growth.
Customer Stories
See how leading businesses partner with Zing to create exceptional customer experiences.
See
how
leading
businesses
partner
with
Zing
to
create
exceptional
customer
experiences.
